Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Dallas (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also assumes shift management in their absence.

Applicants with bilingual abilities are encouraged. The position emphasizes delivering excellent service to retail and professional customers, supervising showroom service levels, and ensuring proper processing of orders, returns, and daily opening/closing duties.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also assumes shift management in their absence.

Applicants with bilingual abilities are encouraged. The position emphasizes delivering excellent service to retail and professional customers, supervising showroom service levels, and ensuring proper processing of orders, returns, and daily opening/closing duties.