Retail Service Lead - Shift Manager & Customer Experience

O'Reilly Auto Parts; Spanish Fort (AL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading customer interactions, handling store processes, and maintaining security and procedures to ensure smooth daily operations.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges promptly; issue refunds using correct payment methods.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading customer interactions, handling store processes, and maintaining security and procedures to ensure smooth daily operations.