Retail Service Lead - Shift Manager & Customer Experience

O'Reilly Auto Parts; Bartlesville (OK); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Paid time off

Tuition assistance programs

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, service, and operations. The role includes shift management in the absence of leadership and a focus on delivering excellent customer experiences.

Bilingual candidates are encouraged to apply, with opportunities for growth within a stable, long‑standing auto parts retailer. The position emphasizes team leadership, multitasking across service programs, and ensuring adherence to company policies in daily

Qualifications

• Strong communication skills and the ability to interact professionally with customers.
• Ability to obtain RSS Certification as part of role requirements.
• Desirable experience in retail sales within the auto parts industry.
• Knowledge of automotive systems and repair is a plus.
• ASE Certification is preferred but not required.
• Spanish language ability is highly desirable.

Responsibilities

• Lead store team in delivering exceptional customer service to retail and professional customers.
• Supervise showroom customer service execution and program adherence.
• Handle phone inquiries per company policy and ensure timely processing of orders and transfers.
• Manage returns, exchanges, and refunds with accurate payment methods.
• Oversee day-end procedures, cash handling, and security checks.
• Assist with open/close duties and monitor schedule adherence.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Bilingual (Spanish helpful)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, service, and operations. The role includes shift management in the absence of leadership and a focus on delivering excellent customer experiences.

Bilingual candidates are encouraged to apply, with opportunities for growth within a stable, long‑standing auto parts retailer. The position emphasizes team leadership, multitasking across service programs, and ensuring adherence to company policies in daily