Retail Service Lead — Shift Manager

O'Reilly Auto Parts; New Haven (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock Purchase Plan & 401(k) with ERs

Medical, dental, & vision insurance +

Team member health/wellbeing programs

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and lead in sales, customer service, and store operations. The role may involve shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading team members, maintaining showroom standards, handling store transfers, and ensuring timely processing of orders and returns.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience is preferred.
• Automotive systems and repair knowledge is desirable.
• ASE Certification is preferred.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in showroom and programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, hub and store transfers promptly.
• Handle special orders and outside purchases efficiently.
• Process returns and refunds accurately.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor schedule adherence and clock-in/out per policy.
• Perform opening/closing duties and bank procedures.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and lead in sales, customer service, and store operations. The role may involve shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading team members, maintaining showroom standards, handling store transfers, and ensuring timely processing of orders and returns.