Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Goodyear (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and team in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and encourages bilingual candidates to apply.

You will lead the team in delivering excellent service to both retail and professional customers, while ensuring efficient processing of transfers and orders.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.

Skills

Strong communication skills

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and team in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and encourages bilingual candidates to apply.

You will lead the team in delivering excellent service to both retail and professional customers, while ensuring efficient processing of transfers and orders.