Retail Service Lead — Shift & Customer Expert

O'Reilly Auto Parts; Prior Lake (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with EM Con

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. You may assume shift management in the absence of leadership and oversee daily store functions to ensure a high-quality customer experience.

The role emphasizes strong communication, teamwork, and adherence to procedures across all store activities, including ticketing, returns, and invoicing, with opportunities for growth

Qualifications

• Required: Strong communication skills
• Required: Ability to obtain RSS Certification
• Desired: Retail sales experience, preferably in auto parts
• Desired: Automotive systems and repair knowledge
• Desired: ASE Certification
• Desired: Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure team execution of customer service programs.
• Answer telephone calls according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently according to procedure.
• Ensure returns are processed accurately and refunds issued using correct payment methods.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure compliance with posted work schedules and proper clocking in/out per policy.
• Perform store opening/closing duties; manage day end procedures and cash deposits.
• Other duties as assigned.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. You may assume shift management in the absence of leadership and oversee daily store functions to ensure a high-quality customer experience.

The role emphasizes strong communication, teamwork, and adherence to procedures across all store activities, including ticketing, returns, and invoicing, with opportunities for growth