Auto Parts Retail Lead: Customer Service & Growth

O'Reilly Auto Parts; Brook Park (OH); Presencial; USD 15.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401k Plan

Tuition Assistance

Stock Purchase Plan

Descripción de la vacante

O'Reilly Auto Parts in Brook Park, OH is seeking a Retail Service Specialist to lead the store team in delivering excellent customer service and managing daily operations. The role includes supervising showroom service levels and ensuring timely processing of orders, returns, and transfers.

Bilingual candidates are encouraged to apply; the position also involves shift management in the absence of store leadership. Strong communication and RSS certification are essential.

Formación

• Strong communication skills and RSS Certification required.
• Retail sales experience in auto parts is desirable.
• Spanish language ability is highly desired.

Responsabilidades

• Lead store team members in providing excellent customer service and operations.
• Supervise customer service levels in the showroom and ensure proper policy adherence.
• Process purchases, online orders, returns, exchanges, and invoicing accurately.
• Ensure schedule adherence, clocking in/out, and day-to-day store opening/closing duties.
• Perform shift management in the absence of the Store Manager.

Conocimientos

Communication skills

RSS Certification

Spanish language

Educación

ASE Certification

Descripción del empleo

O'Reilly Auto Parts in Brook Park, OH is seeking a Retail Service Specialist to lead the store team in delivering excellent customer service and managing daily operations. The role includes supervising showroom service levels and ensuring timely processing of orders, returns, and transfers.

Bilingual candidates are encouraged to apply; the position also involves shift management in the absence of store leadership. Strong communication and RSS certification are essential.