Retail Service Lead — Elevate Customer Experience

O'Reilly Auto Parts; Folkston (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in Folkston is hiring a Retail Service Specialist. This role supports the Store Manager and Assistant Managers in sales, customer service, and store operations. The selected candidate will lead the team in providing exceptional service to customers and supervise various store functions.

Bilingual candidates are encouraged to apply. The position offers competitive wages, 401k with employer contributions, and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification required.
• Retail sales experience in auto parts preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Handle phone calls according to company policy.
• Ensure timely processing of online orders and special orders.
• Manage retail customer returns and exchanges efficiently.
• Oversee store opening and closing duties.

Skills

Strong communication skills

Bilingual (Spanish highly desired)

Retail sales experience

Automotive systems knowledge

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts in Folkston is hiring a Retail Service Specialist. This role supports the Store Manager and Assistant Managers in sales, customer service, and store operations. The selected candidate will lead the team in providing exceptional service to customers and supervise various store functions.

Bilingual candidates are encouraged to apply. The position offers competitive wages, 401k with employer contributions, and opportunities for career growth.