Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Gainesville (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Gainesville, Georgia. The role involves supporting the Store Manager, overseeing customer service, and performing shift management duties when needed. Essential functions include leading the team, processing orders, and ensuring customer satisfaction.

Candidates with retail sales experience, strong communication skills, and the ability to work in a bilingual environment are encouraged to apply. The position offers competitive wages, benefits including health insurance, and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification essential.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead store team to provide excellent customer service.
• Ensure compliance with customer service programs.
• Supervise retail showroom customer service levels.
• Process online orders and special purchases efficiently.
• Handle customer returns and exchanges amicably.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Fluency in multiple languages

Education

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Gainesville, Georgia. The role involves supporting the Store Manager, overseeing customer service, and performing shift management duties when needed. Essential functions include leading the team, processing orders, and ensuring customer satisfaction.

Candidates with retail sales experience, strong communication skills, and the ability to work in a bilingual environment are encouraged to apply. The position offers competitive wages, benefits including health insurance, and opportunities for career growth.