Retail Service Lead — Auto Parts (Bilingual)

O'Reilly Auto Parts; Dallas (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, Dental, & Vision insurance

Paid Time Off

Stock Purchase Plan

Job summary

O'Reilly Auto Parts in Georgia is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will help lead team members in delivering excellent service, handle store opening/closing duties, and ensure all tasks are completed in line with company

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, store to store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the electronic ledger.
• Process returns and exchanges; issue refunds with correct payment methods; stage merchandise accordingly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure adherence to posted work schedules and proper clocking in/out.
• Perform store opening/closing duties and day-end procedures, secure money/deposits, and lock up assets.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Georgia is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will help lead team members in delivering excellent service, handle store opening/closing duties, and ensure all tasks are completed in line with company