Retail Service Lead – Auto Parts & Customer Experience

O'Reilly Auto Parts; Barnesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health, Dental, Vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Stock purchase plan

Wellbeing programs

Job summary

O’Reilly Auto Parts in Georgia is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role focuses on leading the storefront team, maintaining service standards, and ensuring smooth daily operations with attention to policy

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure that all merchandise is invoiced before product leaves the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members follow the posted work schedule and clock-in/out according to policy.
• Perform store opening/closing duties and day end procedures, verify/secure money, prepare deposits, and secure the building and alarms.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Bilingual encouraged

Job description

O’Reilly Auto Parts in Georgia is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role focuses on leading the storefront team, maintaining service standards, and ensuring smooth daily operations with attention to policy