Retail Service Lead for Customer Experience & Ops

O'Reilly Auto Parts; Mills River (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Health/wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Mills River, NC. This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. The role emphasizes leading the team to provide exceptional customer service, managing showroom service levels, processing orders, and handling returns while adhering to company policy and

Qualifications

• Strong communication skills
• Fluency in multiple languages (Spanish highly desired)
• Ability to obtain RSS Certification

Responsibilities

• Lead store team in delivering excellent customer service
• Supervise customer service levels in the showroom
• Ensure calls, transfers and orders are processed promptly
• Handle returns, refunds, and exchanges efficiently
• Ensure merchandise is invoiced prior to leaving the store
• Support opening/closing duties and security procedures

Skills

Strong communication

Bilingual (Spanish)

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Mills River, NC. This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. The role emphasizes leading the team to provide exceptional customer service, managing showroom service levels, processing orders, and handling returns while adhering to company policy and