Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Wagoner (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts in Wagoner, Oklahoma, is seeking a Retail Service Specialist to support the Store Manager. The role involves leading the team in customer service, managing store operations, and assumes shift management responsibilities. Ideal candidates should possess strong communication skills and are encouraged to be bilingual.

Compensation includes competitive wages, medical benefits, and 401k contributions starting on day one, as well as opportunities for career growth.

Qualifications

• Strong communication skills required.
• Retail sales experience preferred.
• Automotive systems and repair knowledge desired.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure compliance.
• Process online orders and customer returns efficiently.
• Perform store opening/closing duties according to policy.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Fluency in multiple languages (Spanish is highly desired)

Automotive systems and repair knowledge

Ability to obtain RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Wagoner, Oklahoma, is seeking a Retail Service Specialist to support the Store Manager. The role involves leading the team in customer service, managing store operations, and assumes shift management responsibilities. Ideal candidates should possess strong communication skills and are encouraged to be bilingual.

Compensation includes competitive wages, medical benefits, and 401k contributions starting on day one, as well as opportunities for career growth.