Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Portland (ME); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k starting day one

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management in the absence of store leadership, ensuring accurate invoicing, and timely processing of transfers and orders.

Bilingual candidates are encouraged to apply, and the position emphasizes responsive communication, adherence to policy, and maintaining store appearance and merchandising tasks as assigned.

Qualifications

• Strong communication skills are required.
• RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Handle store opening/closing duties, day-end procedures, and secure cash handling per policy.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management in the absence of store leadership, ensuring accurate invoicing, and timely processing of transfers and orders.

Bilingual candidates are encouraged to apply, and the position emphasizes responsive communication, adherence to policy, and maintaining store appearance and merchandising tasks as assigned.