Retail Service Lead | Customer Experience & Store Ops

O'Reilly Auto Parts; Chapel Hill (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401k

Medical Insurance

Dental Insurance

Vision Insurance

Stock Purchase Plan

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and emphasizes efficient handling of returns, invoicing, and stock control.

Bilingual candidates are encouraged to apply, and the comprehensive benefits package is highlighted in the posting.

Qualifications

• Strong communication skills are required.
• Retail sales experience is preferred.
• Fluency in multiple languages (Spanish highly desired) is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure policy-compliant operations.
• Process ship-to-store, transfers, and outside orders in a timely manner and contact customers on shipment arrivals.

Skills

Strong communication skills

Retail sales experience

Multilingual (Spanish)

Automotive knowledge

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and emphasizes efficient handling of returns, invoicing, and stock control.

Bilingual candidates are encouraged to apply, and the comprehensive benefits package is highlighted in the posting.