Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Maysville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply and you will lead a team in delivering outstanding service to both retail and professional customers, manage calls, orders, and critical store routines with a focus on

Qualifications

• Strong communication skills required.
• RSS Certification is required.
• Retail sales experience preferred, auto parts.
• Automotive systems knowledge and ASE certification desirable.
• Spanish language is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy and calls are handled professionally.
• Process buy online/ship to store, hub and store-to-store transfers and notify customers of shipments.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure returns are processed accurately and refunds issued correctly.
• Invoicing for merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Monitor schedules and ensure time clocks are used according to policy.
• Perform opening/closing duties and day-end procedures, including money deposits and security checks.
• All other duties as assigned.

Skills

Strong communication skills

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply and you will lead a team in delivering outstanding service to both retail and professional customers, manage calls, orders, and critical store routines with a focus on