Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Myrtle Beach (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Myrtle Beach is looking for a Retail Service Specialist to support managers in sales and store operations. Responsibilities include leading customer service efforts, managing returns, and handling store security duties. Candidates with retail experience in auto parts and strong communication skills are encouraged to apply. Must be able to obtain RSS Certification.

The role offers competitive wages, a 401k with employer contributions, and extensive health benefits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Handle customer returns and exchanges efficiently.
• Perform store opening/closing duties and secure cash and inventory.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Myrtle Beach is looking for a Retail Service Specialist to support managers in sales and store operations. Responsibilities include leading customer service efforts, managing returns, and handling store security duties. Candidates with retail experience in auto parts and strong communication skills are encouraged to apply. Must be able to obtain RSS Certification.

The role offers competitive wages, a 401k with employer contributions, and extensive health benefits.