Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Burlington (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Burlington, NC, is seeking a Retail Service Specialist responsible for supporting Store Manager and Assistant Managers in sales, customer service, and store operations. This position includes shift management responsibilities and requires strong communication skills.

The ideal candidate will have retail sales experience, preferably in auto parts, and will gain RSS Certification. The role offers competitive wages, paid time off, and opportunities for career growth.

Qualifications

• Strong communication skills are essential for this position.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.

Responsibilities

• Lead store team members to provide excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure efficient processing of customer returns and exchanges.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts in Burlington, NC, is seeking a Retail Service Specialist responsible for supporting Store Manager and Assistant Managers in sales, customer service, and store operations. This position includes shift management responsibilities and requires strong communication skills.

The ideal candidate will have retail sales experience, preferably in auto parts, and will gain RSS Certification. The role offers competitive wages, paid time off, and opportunities for career growth.