Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Lebanon (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Health, dental, and vision insurance

Tuition assistance programs

Career growth opportunities

Job summary

A prominent auto parts retailer in Lebanon, Oregon, is seeking a Retail Service Specialist to support management in sales and store operations. The ideal candidate will lead customer service efforts and manage store duties when needed. Strong communication skills, retail sales experience, and the ability to obtain RSS Certification are essential. The company offers a competitive compensation package and growth opportunities. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience in auto parts is desired.
• ASE Certification is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Support Store Manager and Assistant Managers in sales and store operations.
• Lead store team members in customer service.
• Manage special orders and ensure efficient customer returns.
• Handle store opening and closing duties.
• Supervise execution of customer service programs.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

Ability to obtain RSS Certification

ASE Certification

Job description

A prominent auto parts retailer in Lebanon, Oregon, is seeking a Retail Service Specialist to support management in sales and store operations. The ideal candidate will lead customer service efforts and manage store duties when needed. Strong communication skills, retail sales experience, and the ability to obtain RSS Certification are essential. The company offers a competitive compensation package and growth opportunities. Bilingual candidates are encouraged to apply.