Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Medford (OR); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

A major auto parts retailer is seeking a Retail Service Specialist in Medford, Oregon. In this role, you will support store managers, supervise customer service levels, and manage store operations. Key qualifications include strong communication skills and the ability to obtain RSS certification. The position offers competitive wages, paid time off, and benefits like medical insurance and a 401k plan. Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and team execution.
• Manage store opening/closing duties and day-end procedures.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

A major auto parts retailer is seeking a Retail Service Specialist in Medford, Oregon. In this role, you will support store managers, supervise customer service levels, and manage store operations. Key qualifications include strong communication skills and the ability to obtain RSS certification. The position offers competitive wages, paid time off, and benefits like medical insurance and a 401k plan. Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply.