Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Klamath Falls (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer seeks a Retail Service Specialist in Klamath Falls, Oregon. This role supports management in sales, customer service, and store operations. Key responsibilities include leading staff, ensuring excellent customer experiences, and managing store functions. Candidates should have strong communication skills, retail experience, and fluency in multiple languages. Compensation includes competitive wages, health benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Support the Store Manager and Assistant Managers in sales and store operations.
• Lead the store team to provide excellent customer service.
• Oversee customer service levels and ensure compliance to procedures.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Fluency in multiple languages

Retail sales experience

Automotive systems and repair knowledge

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer seeks a Retail Service Specialist in Klamath Falls, Oregon. This role supports management in sales, customer service, and store operations. Key responsibilities include leading staff, ensuring excellent customer experiences, and managing store functions. Candidates should have strong communication skills, retail experience, and fluency in multiple languages. Compensation includes competitive wages, health benefits, and opportunities for career growth.