Retail Service Lead - Customer Experience & Operations

O'Reilly Auto Parts; Wilbraham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k plan with company contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of managers, with bilingual candidates encouraged to apply.

The position emphasizes leading teams, ensuring excellent service, accurate transactions, and timely processing of orders and returns. Competitive pay and a comprehensive benefits package are provided.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure adherence to service programs.
• Perform store opening/closing duties and manage day-end procedures including money handling and security.

Skills

Communication skills

RSS Certification

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of managers, with bilingual candidates encouraged to apply.

The position emphasizes leading teams, ensuring excellent service, accurate transactions, and timely processing of orders and returns. Competitive pay and a comprehensive benefits package are provided.