Retail Service Lead: Customer Experience & Store Operations

O'Reilly Auto Parts; Wellington (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Plan

401k start day one

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged.

Responsibilities include leading a team to deliver excellent customer service, handling in-store programs, managing calls, transfers, and orders, and ensuring accurate invoicing and timely processes.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and execute on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using outside purchase order ledger.
• Ensure retail returns and exchanges are processed, refunds issued correctly, and items staged/returned.
• Invoicing of merchandise, core charges, and warranties before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure schedule adherence and proper clock-in/out according to policy.
• Perform store opening/closing duties, day-end procedures, bank deposits, and secure building.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership, with bilingual candidates encouraged.

Responsibilities include leading a team to deliver excellent customer service, handling in-store programs, managing calls, transfers, and orders, and ensuring accurate invoicing and timely processes.