Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Coeur d'Alene (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Coeur d'Alene, ID, seeks a Retail Service Specialist responsible for supporting the Store Manager with sales and customer service. Duties include managing operations, ensuring customer satisfaction, and performing shift management when needed.

The ideal candidate will possess excellent communication skills and be able to handle store operations efficiently while providing support for team members. Opportunities for career growth and a competitive compensation package are available.

Qualifications

• Strong communication skills required.
• Must be able to obtain RSS Certification.
• Retail sales experience, preferably in auto parts, is desired.
• ASE Certification preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure smooth operations.
• Perform opening/closing duties securely.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Coeur d'Alene, ID, seeks a Retail Service Specialist responsible for supporting the Store Manager with sales and customer service. Duties include managing operations, ensuring customer satisfaction, and performing shift management when needed.

The ideal candidate will possess excellent communication skills and be able to handle store operations efficiently while providing support for team members. Opportunities for career growth and a competitive compensation package are available.