Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Clute (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Clute, Texas is seeking a Retail Service Specialist to support Store Management and lead customer service efforts. This role requires strong communication skills and the ability to manage store operations effectively. Bilingual candidates (especially Spanish) are encouraged to apply.

The position offers competitive wages, benefits including medical, dental, vision insurance, and opportunities for career growth within the company.

Qualifications

• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store orders are processed timely.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Fluency in multiple languages (Spanish highly desired)

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Job description

O'Reilly Auto Parts in Clute, Texas is seeking a Retail Service Specialist to support Store Management and lead customer service efforts. This role requires strong communication skills and the ability to manage store operations effectively. Bilingual candidates (especially Spanish) are encouraged to apply.

The position offers competitive wages, benefits including medical, dental, vision insurance, and opportunities for career growth within the company.