Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Sheboygan (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & PTO

Stock Purchase Plan & 401k from Day 1

Health/Dental/Vision Insurance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role includes supervising showroom service, processing transfers, handling special orders, returns, and ensuring accurate invoicing while keeping the store friendly

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process and stage returns and exchanges, issue refunds accurately.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members follow the posted schedule and clock in/out correctly.
• Perform store opening/closing duties and day end procedures, secure money and deposits, and check security.

Skills

Strong communication skills

Fluency in multiple languages (Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role includes supervising showroom service, processing transfers, handling special orders, returns, and ensuring accurate invoicing while keeping the store friendly