Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Belle Isle (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Belle Isle, Florida, is seeking a Retail Service Specialist who will assist managers and lead the retail team in providing exceptional customer service. Responsibilities include supervising daily operations, managing special orders, and ensuring efficient processing of customer returns.

Ideal candidates should possess strong communication skills, with bilingual abilities being highly desirable. The position offers competitive wages, health benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification in a timely manner.
• Fluency in Spanish is highly desired for better customer service.

Responsibilities

• Support Store Manager and Assistant Managers in daily operations.
• Lead team in providing excellent customer service.
• Supervise customer service levels among retail team members.
• Manage special orders and customer returns efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Belle Isle, Florida, is seeking a Retail Service Specialist who will assist managers and lead the retail team in providing exceptional customer service. Responsibilities include supervising daily operations, managing special orders, and ensuring efficient processing of customer returns.

Ideal candidates should possess strong communication skills, with bilingual abilities being highly desirable. The position offers competitive wages, health benefits, and opportunities for career growth.