Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Palm Bay (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

O’Reilly Auto Parts in Palm Bay, FL is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of management and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver exceptional service, ensuring proper order processing, and enforcing store procedures while maintaining a secure and welcoming environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desirable: retail sales experience, automotive systems/repair knowledge, and ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team to deliver excellent customer service.
• Supervise customer service levels in the showroom.
• Handle calls and ensure timely processing of orders and transfers.
• Manage day-to-day store operations and shift coverage.
• Perform opening/closing duties and security checks.
• Adhere to work schedules and clock-in/out per policy.

Skills

Strong communication skills

Job description

O’Reilly Auto Parts in Palm Bay, FL is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of management and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver exceptional service, ensuring proper order processing, and enforcing store procedures while maintaining a secure and welcoming environment.