Retail Service Lead - Customer Experience & Ops

O'Reilly Auto Parts; Homosassa Springs (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in Homosassa Springs, FL is seeking a Retail Service Specialist to support store management and lead customer service efforts for retail and professional customers. The role includes shift coverage in the absence of managers.

You will supervise showroom service, ensure timely processing of buy online/ship to store, transfers, and special orders, and help manage opening/closing duties while maintaining secure operations.

Qualifications

• Strong communication skills and effective customer service abilities.
• RSS Certification required; ASE Certification is a plus.
• Spanish language proficiency highly desired for this role.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and execute customer service programs.
• Answer phones according to policy and process buy online/ship to store and transfers efficiently.
• Handle special orders, outside purchases, and returns with accurate refunds and documentation.
• Ensure merchandise is invoiced and all charges are properly handled before leaving the store.
• Oversee opening/closing duties, day-end procedures, and secure cash handling.

Skills

Strong communication

Spanish language

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Homosassa Springs, FL is seeking a Retail Service Specialist to support store management and lead customer service efforts for retail and professional customers. The role includes shift coverage in the absence of managers.

You will supervise showroom service, ensure timely processing of buy online/ship to store, transfers, and special orders, and help manage opening/closing duties while maintaining secure operations.