Retail Service Lead – Customer Experience & Ops

O'Reilly Auto Parts; Fort Lauderdale (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, & vision insurance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Fort Lauderdale, FL to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading team members in customer service, handling store operations, and ensuring accurate invoicing and policy adherence.

Qualifications

• Required: Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders timely and contact customers on shipments.
• Handle special orders and outside purchases efficiently per procedures.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise.
• Ensure merchandise invoicing including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor adherence to posted work schedule and clock-in/out per policy; perform opening/closing duties.
• Perform day end procedures and secure deposits and banks; ensure security of premises and deliveries.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail experience

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Fort Lauderdale, FL to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading team members in customer service, handling store operations, and ensuring accurate invoicing and policy adherence.