Retail Service Lead: Customer Experience & Shift Management

O'Reilly Auto Parts; Tarrant (AL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock plan

401k with employer contributions

Medical insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This position may take on shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. The role emphasizes strong communication, team leadership, and handling online orders, returns, and invoicing while following company policy.

Qualifications

• Strong communication skills required.
• Retail sales experience in auto parts preferred.
• Automotive systems and repair knowledge advantageous.
• Spanish language ability is highly desirable.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Answer telephone per company policy.
• Process BOP/ship-to-store and related orders promptly; contact customers on shipment arrivals.
• Handle returns and exchanges efficiently and issue refunds per policy.
• Invoice merchandise and manage core charges/warranties before product leaves the store.
• Communicate Zipline messages and assign merchandising tasks.
• Ensure adherence to posted schedules and proper clocking-in/out.

Skills

Strong communication

Retail sales experience

Automotive systems knowledge

Spanish language ability

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This position may take on shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. The role emphasizes strong communication, team leadership, and handling online orders, returns, and invoicing while following company policy.