Retail Service Lead: Customer Experience & Shifts

O'Reilly Auto Parts; Mesa (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Employer Contributions

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift leadership in absence of store management and bilingual candidates are encouraged to apply.

Candidates with retail auto parts experience and Automotive systems knowledge are preferred. O’Reilly offers a comprehensive benefits package and opportunities for growth within a promote-from-within culture.

Qualifications

• Strong communication skills required.
• RSS Certification required to operate store systems.
• Spanish language skills are highly desired for customer interactions.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and support related sales initiatives.
• Ensure calls and store communications follow company policy and procedures.
• Process online orders, transfers, and special purchases accurately and promptly.
• Manage returns, exchanges, invoicing, and merchandising tasks.
• Oversee opening/closing duties, including money handling and security checks.
• Support shift management in absence of store leadership.

Skills

Strong communication skills

RSS Certification

Bilingual Spanish (desired)

Retail sales experience (desired)

Automotive systems knowledge (desired)

ASE Certification (desired)

Tools

None

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift leadership in absence of store management and bilingual candidates are encouraged to apply.

Candidates with retail auto parts experience and Automotive systems knowledge are preferred. O’Reilly offers a comprehensive benefits package and opportunities for growth within a promote-from-within culture.