Retail Service Lead: Customer Experience & Shifts

O'Reilly Auto Parts; West Kittanning (Armstrong County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Medical, Dental, Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply, with a focus on strong customer engagement and operational excellence. Essential duties include leading team members in delivering top-tier customer service, managing showroom service programs, and ensuring timely

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute service programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently according to procedure.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply, with a focus on strong customer engagement and operational excellence. Essential duties include leading team members in delivering top-tier customer service, managing showroom service programs, and ensuring timely