Retail Service Lead - Customer Experience & Shifts

O'Reilly Auto Parts; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with EmloyE

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role also handles shift management in absence of store leaders.

Bilingual candidates are encouraged to apply, and the position emphasizes leading the team to deliver excellent service to both retail and professional customers.

Join a growth‑oriented retailer with strong promotion-from-within culture and comprehensive benefits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and transfers, and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and per procedures.
• Process returns and exchanges accurately and place merchandise in the returns area.
• Invoice merchandise including core charges and warranties before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to work schedules and correct clock-in/out procedures.
• Perform store opening/closing duties and day end procedures including deposits and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Education

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role also handles shift management in absence of store leaders.

Bilingual candidates are encouraged to apply, and the position emphasizes leading the team to deliver excellent service to both retail and professional customers.

Join a growth‑oriented retailer with strong promotion-from-within culture and comprehensive benefits.