Retail Service Lead: Customer Experience & Shifts

O'Reilly Auto Enterprises, LLC; Dearborn Heights (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is looking for a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team to deliver excellent service to retail and professional customers, overseeing service programs, handling store opening/closing, and ensuring proper invoicing and dispatch

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure proper execution of service programs.
• Handle store opening/closing duties, including day end procedures, deposits, and security checks.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is looking for a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team to deliver excellent service to retail and professional customers, overseeing service programs, handling store opening/closing, and ensuring proper invoicing and dispatch