Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Omaha, Nebraska to support store management and ensure customer satisfaction. This role involves leading team members, supervising customer interactions, and managing store operations effectively.

Bilingual candidates are encouraged to apply. The position offers competitive wages and benefits including medical, dental, and vision insurance, along with opportunities for career growth and education assistance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure timely processing of buy online/ship to store orders.
• Process retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Fluency in multiple languages (Spanish highly desired)

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Omaha, Nebraska to support store management and ensure customer satisfaction. This role involves leading team members, supervising customer interactions, and managing store operations effectively.

Bilingual candidates are encouraged to apply. The position offers competitive wages and benefits including medical, dental, and vision insurance, along with opportunities for career growth and education assistance.