Retail Service Lead: Customer Experience & Shift Leader

O'Reilly Auto Parts; Redford Charter Township (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Health insurance

401k with employer contributions

Education assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, and store operations. This role may assume shift management in the absence of supervision, with emphasis on front-line leadership and policy adherence.

Bilingual candidates are encouraged to apply, with a strong focus on teamwork, accuracy in transactions, and efficient handling of special orders and returns.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Handle store opening/closing duties and day-end procedures.
• Ensure orders, transfers, and refunds are processed accurately.
• Maintain store appearance and adherence to company policies.

Skills

Strong communication

Bilingual (Spanish desirable)

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, and store operations. This role may assume shift management in the absence of supervision, with emphasis on front-line leadership and policy adherence.

Bilingual candidates are encouraged to apply, with a strong focus on teamwork, accuracy in transactions, and efficient handling of special orders and returns.