Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Gretna (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Gretna, Nebraska. This role supports the Store Manager by leading the team to excel in customer service and sales operations. Responsibilities include handling transactions, managing store opening/closing procedures, and ensuring team adherence to policies. Candidates with retail sales experience in auto parts and strong communication skills are preferred. A competitive compensation package is offered, including benefits and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is a plus.

Responsibilities

• Support Store Manager with sales and customer service.
• Lead team members in providing excellent customer service.
• Ensure transactions and special orders are handled efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Bilingual (Spanish preferred)

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Gretna, Nebraska. This role supports the Store Manager by leading the team to excel in customer service and sales operations. Responsibilities include handling transactions, managing store opening/closing procedures, and ensuring team adherence to policies. Candidates with retail sales experience in auto parts and strong communication skills are preferred. A competitive compensation package is offered, including benefits and opportunities for career growth.