Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Lebanon (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Lebanon, New Hampshire. The role involves supporting management in sales and customer service while leading the store team to provide excellent service to customers.

Key responsibilities include supervising customer service levels, processing orders efficiently, handling merchandise returns, and completing store opening and closing tasks. The ideal candidate possesses strong communication skills, retail sales experience, and preferably automotive knowledge.

Responsibilities

• Support Store Manager in sales, customer service, and operations.
• Lead team in providing excellent customer service.
• Supervise retail showroom customer service levels.
• Ensure efficient special orders and outside purchases handling.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Lebanon, New Hampshire. The role involves supporting management in sales and customer service while leading the store team to provide excellent service to customers.

Key responsibilities include supervising customer service levels, processing orders efficiently, handling merchandise returns, and completing store opening and closing tasks. The ideal candidate possesses strong communication skills, retail sales experience, and preferably automotive knowledge.