Bilingual Retail Service Leader

O'Reilly Auto Parts; Claremont (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Claremont, NH seeks a Retail Service Specialist to support the Store Manager in ensuring excellent customer service and efficient store operations. This role involves supervising team members, managing returns, and handling store opening and closing duties.

The ideal candidate will possess strong communication skills and be able to lead retail teams effectively. Experience in retail sales, particularly in auto parts, is a plus. O’Reilly offers a competitive benefits package including health insurance and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required.
• Retail sales experience in auto parts is desired.
• Knowledge of automotive systems and repair is preferred.
• ASE Certification is a plus.
• Fluency in Spanish is highly desired.

Responsibilities

• Support Store Manager by leading customer service.
• Supervise team member execution on customer service programs.
• Ensure customer services for online orders and special purchases.
• Process retail customer returns and exchanges efficiently.
• Perform store opening and closing duties including security checks.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts in Claremont, NH seeks a Retail Service Specialist to support the Store Manager in ensuring excellent customer service and efficient store operations. This role involves supervising team members, managing returns, and handling store opening and closing duties.

The ideal candidate will possess strong communication skills and be able to lead retail teams effectively. Experience in retail sales, particularly in auto parts, is a plus. O’Reilly offers a competitive benefits package including health insurance and opportunities for career growth.