Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Royal Oak (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Royal Oak, MI. You will support Store Manager and Assistant Managers, lead a team, and handle shift management in their absence. Bilingual candidates are encouraged to apply. The role emphasizes customer service, showroom supervision, and efficient operations.

The position requires strong communication skills and the ability to obtain RSS Certification, with opportunities for growth within the company.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• ASE Certification (desirable).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure proper execution of service programs.
• Ensure telephone is answered according to policy and orders are processed timely.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Royal Oak, MI. You will support Store Manager and Assistant Managers, lead a team, and handle shift management in their absence. Bilingual candidates are encouraged to apply. The role emphasizes customer service, showroom supervision, and efficient operations.

The position requires strong communication skills and the ability to obtain RSS Certification, with opportunities for growth within the company.