Retail Service Lead — Customer Experience & Shift Authority

O'Reilly Auto Parts; Nashville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Responsibilities include leading a team to deliver exceptional service, managing showroom customer service levels, processing orders, and ensuring accurate invoicing and security procedures are followed.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the showroom floor and support sales programs.
• Ensure phone calls are answered per policy and orders are processed promptly.
• Manage buy online/ship to store, transfers, and external orders with timely communication to customers.
• Handle special orders and external purchases efficiently using the outside purchase ledger.
• Process returns and exchanges accurately and in a friendly manner.
• Ensure all merchandise including core charges and warranties are invoiced before leaving the store.
• Oversee communication of Zipline messages and delegate merchandising tasks.
• Ensure staff adhere to schedules, are clocked in/out as required, and perform opening/closing duties.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership.

Responsibilities include leading a team to deliver exceptional service, managing showroom customer service levels, processing orders, and ensuring accurate invoicing and security procedures are followed.