Retail Service Lead — Customer Experience & Shift Manager

O'Reilly Auto Parts; Apache Junction (AZ); On-site; USD 20,664 - 27,552; Full time

Job summary

O’Reilly Auto Parts in Apache Junction, AZ is hiring a Retail Service Specialist who will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also covers shift management when managers are absent.

The position emphasizes leading a team to deliver excellent customer service to retail and professional customers, managing service programs, ensuring proper checkout and returns handling, and coordinating supplies and store

Qualifications

• Must have strong communication skills.
• Obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone coverage meets policy; manage orders and transfers efficiently.
• Handle returns and exchanges, refunds, and proper invoicing; coordinate with back-end processes.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Apache Junction, AZ is hiring a Retail Service Specialist who will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also covers shift management when managers are absent.

The position emphasizes leading a team to deliver excellent customer service to retail and professional customers, managing service programs, ensuring proper checkout and returns handling, and coordinating supplies and store