Retail Service Lead: Customer Experience & Shift Management

O'Reilly Auto Parts; Clovis (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Clovis, CA to assist the Store Manager and ensure excellent customer service. The position requires strong communication skills and the ability to handle operational tasks effectively.

Responsibilities include supervising customer service levels, processing special orders, and managing returns. Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.

Qualifications

• Ability to obtain RSS Certification.
• Experience in retail sales, preferably in auto parts.
• Knowledge of automotive systems and repairs.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure efficient processing of special orders and outside purchases.
• Manage retail customer returns and exchanges.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Clovis, CA to assist the Store Manager and ensure excellent customer service. The position requires strong communication skills and the ability to handle operational tasks effectively.

Responsibilities include supervising customer service levels, processing special orders, and managing returns. Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.