Retail Service Lead — Customer Experience & Shift

O'Reilly Auto Parts; Fresno (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Fresno, CA is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, store appearance, and daily operations. The role may assume shift management in their absence.

The position may lead team members, manage customer service programs, process orders and returns, and ensure proper invoicing and security procedures. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure execution of service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; notify customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, using the outside purchase order ledger.
• Process returns and exchanges; issue refunds with correct payment methods and stage returned items appropriately.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules and clock in/out per policy.
• Perform store opening/closing duties and day-end procedures, secure money/deposits, and check/secure delivery vehicles.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Fresno, CA is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, store appearance, and daily operations. The role may assume shift management in their absence.

The position may lead team members, manage customer service programs, process orders and returns, and ensure proper invoicing and security procedures. Bilingual candidates are encouraged to apply.