Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Enterprises, LLC; Ohio; On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k contributions starting day one

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and lead a team in delivering exceptional customer service to both retail and professional customers. This role includes shifting into temporary store management duties when needed and ensuring accurate processing of orders, returns, and shipments.

Ideal candidates possess strong communication, RSS certification, and retail experience, with automotive knowledge and ASE certification being a plus.

Qualifications

• Strong communication skills are required.
• RSS Certification is required.
• Retail sales experience is preferred.
• Automotive systems knowledge is a plus.
• ASE Certification is desirable.
• Fluency in multiple languages is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Answer telephone in line with company policy.
• Process buy online/ship to store, hub, and inter-store transfers and notify customers on shipments.
• Handle special orders and external purchases efficiently using the ledger.
• Ensure merchandise invoicing before product leaves the store and manage returns with accurate refunds.
• Oversee daily operations, ensure scheduling adherence, and perform opening/closing duties including money handling and security checks.
• Perform all other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Multilingual

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and lead a team in delivering exceptional customer service to both retail and professional customers. This role includes shifting into temporary store management duties when needed and ensuring accurate processing of orders, returns, and shipments.

Ideal candidates possess strong communication, RSS certification, and retail experience, with automotive knowledge and ASE certification being a plus.