Retail Service Lead: Auto Parts & Customer Experience

O'Reilly Auto Parts; Hobbs (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Stock Purchase

401k Day One

Medical Insurance

Dental Insurance

Vision Insurance

FSA (optional)

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and bilingual candidates are encouraged to apply.

Responsibilities include supervising sales floor service standards, processing buy online/ship to store, and handling returns and exchanges efficiently. Strong communication and RSS certification are required or pursued.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels and ensure consistent execution of service programs.
• Ensure telephone and order processing follow company policy and are timely.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and bilingual candidates are encouraged to apply.

Responsibilities include supervising sales floor service standards, processing buy online/ship to store, and handling returns and exchanges efficiently. Strong communication and RSS certification are required or pursued.