Retail Service Lead: Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; Cordele (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance with FSA

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance and operations. This role may assume shift management when managers are away, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, manage store openings/closings, and ensure accurate processing of orders, returns, invoicing and security procedures.

Qualifications

• :Strong communication skills and the ability to work with diverse customers.
• :Ability to obtain RSS Certification as required for role.
• :Desirable background in retail auto parts and automotive repair knowledge.
• :Multilingual abilities are highly preferred and can aid customer interactions.

Responsibilities

• :Lead store team members to provide excellent customer service for retail and professional customers.
• :Supervise customer service levels in the retail showroom and ensure proper program execution.
• :Manage check-in/out, transfers, and order processing; communicate shipment arrivals to customers.
• :Oversee opening/closing duties, day-end procedures, and security measures.

Skills

Strong communication

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

ASE Certification (desirable)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance and operations. This role may assume shift management when managers are away, and bilingual candidates are encouraged to apply.

You will lead team members in delivering excellent service to retail and professional customers, manage store openings/closings, and ensure accurate processing of orders, returns, invoicing and security procedures.