Retail Service Lead — Customer Experience & Ops

O'Reilly Auto Enterprises, LLC; White Lake (WI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Paid Time Off

Education Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the Manager's absence, with bilingual candidates encouraged to apply.

You will lead staff in delivering outstanding service to retail and professional customers, supervise phone and order processing, handle returns, and ensure proper invoicing and safety procedures. Growth opportunities are available.

Qualifications

• Strong communication skills required for customer interactions.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee phone and order processing per company policy and guidelines.
• Assist with opening/closing duties and day-to-day store operations.
• Provide shift management coverage in the absence of management.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the Manager's absence, with bilingual candidates encouraged to apply.

You will lead staff in delivering outstanding service to retail and professional customers, supervise phone and order processing, handle returns, and ensure proper invoicing and safety procedures. Growth opportunities are available.