Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Covington (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical/Dental/Vision Insurance

Career Growth Opportunities

Tuition Educational Assistance

Paid Time Off

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. This role may assume shift management duties when managers are unavailable, with bilingual candidates encouraged to apply.

Key duties include leading team members in delivering excellent service, managing order processing, handling returns, invoicing, and ensuring security and daily close procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience is desirable, preferably in auto parts.
• Automotive systems and repair knowledge is advantageous.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephones are answered per policy.
• Process buy online/ship to store, hub, and DC add orders accurately and timely.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges, issue refunds correctly, and stage returned merchandise.
• Verify merchandise invoicing before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to work schedules, clock-in/out, and secure the store after hours.
• Perform opening/closing duties and day-end procedures, including deposits and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Fluency in multiple languages

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. This role may assume shift management duties when managers are unavailable, with bilingual candidates encouraged to apply.

Key duties include leading team members in delivering excellent service, managing order processing, handling returns, invoicing, and ensuring security and daily close procedures.